Indicator-based Policy Compliance of Business Processes

Business process compliance management has recently grabbed a lot of attention in both business and academia as it helps organizations not only to control and monitor their business processes from a legal point of view but also to avoid financial penalties and undesirable consequences to their reputation. Balancing compliance obligations with business objectives remains however a difficult challenge. We believe goal-oriented compliance management using Key Performance Indicators (KPIs) to measure the compliance level of organizations is an area that can be further developed to tackle this challenge. Goaloriented compliance management concepts have been explored before. However, there is little research on how to measure and improve the compliance level of organizations using KPIs while considering the impact of candidate adjustments on business goals. We discuss a proposal toward a framework to address the aforementioned problems.